Feedback and Concerns - OzChild

Feedback and Concerns

OzChild values your feedback.

Feedback may be a compliment, a suggestion or a complaint.

All feedback about anything that is concerning, or important to you is taken seriously as we are committed to delivering services that help our clients reach their full potential.

To provide feedback please complete the OzChild Feedback Form below. By providing as much information as possible it will assist us to direct your feedback or complaint to the most suitable person as soon as possible. If you would like us to respond to you, please include your name, contact number and/or email address.

You can also provide feedback by phoning us on 1800 727 141,  or by writing to us at OzChild PO Box 1312, South Melbourne VIC, 3205.

OzChild’s complaints process is confidential. If you are a current client of OzChild, any information you provide will not affect our commitment to providing a quality service to you or your family.

What happens next?

If you provide contact details, we will contact you within three business days to let you know how we will address your feedback.

If you make a complaint, we will investigate the complaint, decide the action to be taken and notify you of the outcome.

If the feedback relates to concerns about the safety or wellbeing of a child or young person, OzChild may be required to report the complaint to the relevant authority.

You are welcome to have an advocate support you throughout the process.

What if I am unhappy with the response?

If you have concerns about the outcome of your complaint or the complaints process, you can make a request to review the outcome.
The following independent bodies may be able to assist you.